How to Manage EPM Requests Using ITSM Solutions through Integrations?¶

End users raise application access requests and privilege elevation requests from time to time. EPM Administrators and designated approvers are tasked with managing these requests. EPM admins have the option to approve or deny the request from the web interface, mobile apps by default.

You can also integrate ITSM solutions and ticketing systems to manage the requests from the ticketing system.

Securden EPM integrates with ServiceNow, Manage Engine SDP, Jira, GLPI, Freshdesk, Fresh Service, Zendesk, and SolarWinds.

You need to configure connectivity between the EPM and your ticketing system to leverage the integration. The steps to configure the integration between different ticketing systems and EPM are explained in the pages specified below.