How to Add User/Device Attributes as a Ticket Parameter?

How to Create Tickets in ITSM Solution with Device and User Details?

You can make use of the following placeholders in the ticket fields to pass user, device, and application details as parameters for creating the tickets. This comes in handy when you need to differentiate each ticket based on the user or a computer associated with the request.

• {%USER_NAME%} - Username of the user raising the privilege request.

• {%COMPUTER_NAME%} - Name of the computer from which the privilege request is raised.

• {%FILE_PATH%} - File path of the application to be elevated.

• {%VIRUS_TOTAL%} - Virus Total link to scan the elevated application.

• {%JOTTI_MALWARE%} - Jotti's Malware link to scan the elevated application.

• {%APP_NAME%} - Jotti's Malware link to scan the elevated application. You can make use of the following placeholders to place in the ticket fields to update the request.

Additionally, you can make use of the approver’s name to update the ticket when approving the request from the EPM interface.

• {%APPROVER_NAME%} - Username of the user approving or rejecting the privilege request.