Reduce IT Helpdesk Tickets by Automating Least Privilege

Securden EPM is the intelligent pivot that balances security and helpdesk efficiency, removing unmanaged risk without helpdesk chaos.

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Why choose Securden Endpoint Privilege Manager to manage admin rights effectively?

Securden EPM is built with the IT helpdesk administrator in mind

Securden EPM allows the security team to eliminate admin rights without causing chaos in the helpdesk through the principle of least privilege.

Forcing users to use standard user accounts can cause productivity to halt, as teams often need admin rights to run certain applications. Granting temporary access to admin accounts is risky and inefficient. Users raise a ticket for every small task and helpdesk tickets cascade.

Reduce admin access tickets by 90% Identify where users need admin rights and tailor policies that grant specific users the required permissions to get the job done without reaching out to the helpdesk.

Reduce Attack Surface Instead of granting full admin access to users, elevate specific applications for standard users on a just-in-time basis.

Help and Troubleshooting RemotelyWith secure remote access, allow helpdesk technicians to launch remote connections to user machines for troubleshooting and routine maintenance.

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Endpoint Privilege Manager Today

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Reduce Admin Access Tickets Through Automated Privilege Management

Privilege Management solutions help avoid ticket pileups from frequent requests for admin rights. Unclog the IT helpdesk team from trivial tasks and improve operational efficiency and reduce downtime.

Grant the Right Permissions at the Right Time

Policy based privilege elevation readily allows specific users to run applications with admin rights seamlessly.

Manage Requests On the Go

Approve or Reject requests easily from the web-interface, mobile app, or your ITSM solution. Anytime, anywhere.

Reduce Repetitive Requests

Securden Endpoint Privilege Manager allows you to create policies directly from requests. Reduce the number of repetitive requests in no time.

Least Privilege is Now Mandated by Various Regulatory Bodies

From security frameworks like NIST, ISO, and SOC 2 to industry regulations like PCI-DSS, NERC-CIP, SOX, and HIPAA explicitly require organizations to periodically review and eliminate unnecessary access permissions and privileges.

Securden Endpoint Privilege Manager helps you demonstrate compliance with such requirements by helping you seamlessly remove admin rights and grant granular permissions for each application. Readily available reports make compliance audits a breeze.

Transform Helpdesk Troubleshooting with Secure Remote Assist

Securden Endpoint Privilege Manager allows IT helpdesk technicians to launch remote connections to end user machines to install new software, update existing apps, and lend remote troubleshooting without using admin credentials.

Policy Based Remote Access

Assign technicians to specific endpoints for a streamlined approach to remote troubleshooting and maintenance.

Least Privilege Technician Access

Enforce least privilege on remote assistance sessions by allowing helpdesk admins to gain admin rights only when required.

Track Activities Performed in Sessions

Closely monitor activities performed by the helpdesk technicians or the IT administrator in the remote assist session to ensure accountability.

Top businesses trust
Securden Endpoint Privilege Manager to protect privileged access

Jacob V,
SYSTEMS ENGINEER, MID-MARKET
Jacob, SYSTEMS ENGINEER

We have been utilizing and implementing Securden over the past year and this product has provided us with a way to allow our end users to run programs and features with administrative credentials without being a full-blown administrator on the machine. This has been a great way to minimize the security risk in our environment.

Bernard C,
CIO, ANCA CNC Machines
Bernard, AD Expert

I like that Securden Endpoint Privilege Manager is easy to use. It's simple for end users to request access, and it's straightforward for admins to train others on it. The clean and efficient interface makes it easy to understand with minimal training. The product is good overall, and it's reasonably cost-effective. I also appreciate that setting it up was fairly easy with their online documentation.

Stuart White,
IT ADMIN, LARGE ENTERPRISE
Stuart, IT ADMIN

After deploying the agent, I could view the list of admin accounts in each device. From there I removed individual unnecessary admin accounts from each device. Even if I removed a necessary account by accident, I could go and check the privilege management trails and revert. The privilege management trails tell you everything, everything

Frequently Asked Questions

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How is EPM better than LAPS for implementing least privilege?

Local admin password solution or LAPS allows organizations to reduce the use of admin accounts by users. When the user needs admin rights, they are allowed access to a local admin account temporarily.

Once the user surrenders access, the password of the local admin account can be rotated. While offering basic credential rotation, LAPS does little to ensure least privilege. Your admin/technician’s local admin account increases the risk of credential theft and lateral movement.

This approach can result in a massive influx of helpdesk tickets as users start raising support requests for installing new applications and updating existing ones.

Endpoint Privilege Managers help your users gain the permission to elevate specific applications with minimum human intervention. This surgical approach reduces the attack surface as these short-lived privileges cannot be misused easily all the while keeping helpdesk tickets at the minimum.

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How is Endpoint Privilege Management different from Privileged Access Management?

Endpoint Privilege Management is a type of Privileged Access Management where the privileges associated with the user accounts are managed granularly. EPM solutions help organizations remove admin rights from users while minimizing impact on their productivity.

Endpoint Privilege Managers like Securden Endpoint Privilege Manager help reduce the attack surface without disrupting the user experience.

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How is endpoint privilege management different from standard application control?

Application control is concerned with restricting users from opening or running applications that are not approved. While EPM solutions like Securden Endpoint Privilege Manager can help you enforce application control, the level of granularity offered by endpoint privilege managers help control and restrict the privileges with which the applications run.

In short, Endpoint Privilege Managers can help enforce application control and offer a deeper set of controls to granularly manage the privileges with which apps are executed.

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How does EPM help reduce helpdesk tickets?

Endpoint privilege managers can help reduce unnecessary helpdesk tickets associated with admin access, app installs and upgrades, and application access through dynamic privilege elevation capabilities.

Whenever users must run apps with admin rights to perform their tasks, they can securely elevate applications through EPM instead of raising a ticket with the helpdesk.

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Does Securden EPM work for both online and offline endpoints?

Yes, Securden EPM helps enforce application control, application elevation, and temporary admin rights through cached policies and offline access codes.

Users working on offline endpoints will be able to elevate apps that are approved through policies or use offline access codes to elevate new apps or gain temporary admin rights. Activities performed when offline are tracked and will be added to the audit trails once the device is online.

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