Securden Password Vault Features

Integrate with SIEM solutions, ticketing systems

  1. Password Manager
  2. /
  3. Features
  4. /
  5. Ticketing System Integration

Enterprise IT management is inherently complex. IT managers use a variety of software solutions to efficiently run operations and securely manage their infrastructure. Any new software onboarded into the IT division should readily integrate with the existing software and applications. The integration should be out-of-the-box and straightforward. Otherwise, the new software will introduce additional complexities and challenges to the already burdened IT team.

Securden takes additional care in handling integrations seamlessly. It readily integrates with the enterprise infrastructure, including SIEM solutions and ticketing systems.

Integrate with SIEM solutions for events correlation. Prevent attacks

Securden records trails related to privileged access activity. The events could be sent to SIEM tools such as ArcSight, Splunk, and any other solution with Syslog processing capabilities for correlation with other related events. SIEM solutions aggregate data from different sources, including the network devices, security controls, servers, databases, applications, etc., and provide a detailed view of what is going on within your network by correlating events.

Privileged account activity is a critical information source for SIEM solutions to perform an in-depth analysis, which could help send timely warnings on suspicious activities and prevent attacks.

Validate password access requests using ticketing systems

Ticketing systems are an integral part of IT services management. While ticketing systems help streamlining services, integrating the password management/PAM solutions with them helps in tracing activities based on ticket identification numbers.

Securden integrates with web-based ticketing systems and allows you to enforce users to view passwords/access a device only after entering a valid ticket identification number. Later, access to privileged accounts can be tracked from the activities in the ticketing systems. The ticket identification numbers serve as super trackers.

Securden comes with out-of-the-box integration with the below-mentioned ticketing systems.

  • Fresh Service
  • Zendesk
  • ServiceNow

You can also integrate with any other ticketing systems as well by following a few simple steps.

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