AnnouncementSection

Presales / Technical Support Engineer

We are looking to hire technically strong, customer-focused professionals for our customer support team to offer presales and post-sales technical assistance to customers.

Job responsibilities include:

  • Understanding customer requirements.
  • Providing product demos.
  • Offering technical assistance.
  • Troubleshooting issues.
  • Helping customers in successful product implementation.

The ideal candidate for this profile

  • Should offer support through email, phone calls, and web meetings. This requires good writing skills, besides excellent oral communication skills.
  • Our customer base (B-2-B) is global. Should be willing to work in different shifts for different geographies.
  • Should take complete ownership and be willing to ensure that the customer/prospect gets the needed assistance at the quickest possible time.
  • 2-10 years of experience in technical support in B-2-B software product companies or companies that handle software product support. (Those having experience in other domains, kindly excuse).
  • Should love working at a startup - enjoying the craziness and chaos! (This is very important).

Location: Chennai

If interested, send your profile to careers@securden.com.